Ersten Surfaces

Frequently Asked Questions

Faq

General Questions

Originated from 1998, Ersten is a leading manufacturer of quartz and solid surface materials, serving over 50 countries worldwide.

Yes，we stock all of our products. We also show some new products or special item that we can custom order for your specific needs.

We have variety items including quartz slab，cut to size，solid surface. Please contact us with [email protected].

Ersten surfaces committed all of our products did not smeared anything which not belongs the material that we used in the production processing.

Absolutely you can do that，all of our products were tested by the professional and authorized testing institution，such as NSF. Our products have been proved that Non-toxic and tasteless，so you can do that you want to do.

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Faq

Care And Maintenance

With a production capacity of 200,000㎡and 330 employees in China and Thailand, we focus on innovative and environmentally friendly products. 

We recommend our customer cleaning Ersten countertop/surfaces on a regular basis to keep the surface/countertop as beautiful as it was installed.

Highly scratch resistant is one of the high quality properties，common kitchen implements including sharp knives won’s harm the surfaces，however，when we use the surfaces we need to avoid the sharp object directly on the surface. Cause of that would dull the polished surface. Using the cutting board is always recommended.

  • Routine Solid Surface Countertop Cleaning

    To clean solid surface countertops:

    Use a damp microfiber cloth to wipe them down.

    For dirty or stained areas, use mild dish soap and water. Also acceptable are ammonia-based cleaners such as most glass or general purpose cleaners.

    Towel dry the surface to prevent water spots.

    Removing Difficult Stains：

    Difficult stains on shiny surface countertops can be cleaned with a liquid mildly abrasive cleaner, while stains on nonshiny (matte) finishes are easily cleaned with baking soda and water paste. Commercial solid surface cleaning sprays are available for these countertops at most home supply centers. The commercial sprays are formulated to clean difficult stains.

    Solid Surface Countertop Maintenance：

    No regular maintenance is required for solid surface countertops.

    Preventing Stains on Solid Surface Countertops：

    Solid surface countertops are resistant to heat, but use a hot pad or trivet when setting a hot pan on the countertop.

    Don’t use paint removers, oven cleaners or other strong chemicals on the countertops.

    Use a cutting board. Do not cut directly on the countertop.

    Remove any nail polish using a non-acetone polish remover and then flush the countertops with water.